We currently have one vacancy within The Ace Group
Service Coordinator (Closing date for applications: Extended to 29/06/18)
Based at Huddersfield Office
Monday – Thursday 08.30 am – 5.00pm, Friday 08.30am – 4.00pm
Remuneration dependent on experience
The ACE Group brings together over 50 years of expertise in compressed air and cooling/refrigeration technologies, providing a comprehensive range of services from turnkey solutions to repair and maintenance.
We are currently recruiting for a Service coordinator to provide administrative support functions to the Contracts Manager, facilitating smooth operation of the after market department.
- Provide administrative support to the contract manager
- Receive service inquiry calls from customers and deal with them speedily and effectively
- Book scheduled service work with the customer and ensure correct usage of resources
- Sales order processing
- Facilitate questions from customers
- Handle customer complaints, and refer to the correct personnel for investigation
- Investigate any recording errors and correct as appropriate
- Coordinate customer requirements to other departments within the business, to ensure effective customer service
- Communicate solutions, successes and opportunities to the contract manager
- Receive and process orders, liaise with customers regarding any changes
- Liaise with customers to keep them informed of status of jobs, to solicit and resolve inquiries and complaints at the earliest opportunity
- Monitor the progress of jobs, order spare parts, liaise with sub-contracts, alter schedules and process jobs in accordance with the customer requirements and to our company standards.
- Allocation of engineers, liaising with other coordinators
- Management and application of the service database
- Management and recording of hire fleet
The successful candidate will provide administrative support functions to the Contracts Manager.
Download the full Service Coordinator job description.
Remuneration depending on experience. Interested applicants should send a short cover letter and their CV to email@example.com .